The blog post “Customers not as happy with iPhone as they were last year” by Shara Tibken and published in May 2013 on cnet.com deals with the Ipone loosing good customer reputation. According to the American Customer Satisfaction Index, Apple still issues the best customer satisfaction. What Tibken now addresses is that although Apple is still the leader, it lost customer satisfaction of about 2% from 2012 till 2013. On a scale of 100 it is a decline from 83 to 81. Based on the American Customer Satisfaction Index, Tibken argues that companies like Nokia, Samsung and Motorola increased their customer satisfaction for up to 5% since last year.